Returns & Refunds Policy

At Naughty Smile Fashion, your satisfaction is our priority. Please read our policy carefully before making a purchase.

🛑 All Sales Are Final

Because every item is made to order exclusively for you, we do not accept returns or exchanges for reasons such as change of mind, wrong size selected, or similar buyer errors. Please review your order carefully before completing your purchase.

✅ Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, we will make it right. Please contact us within 7 days of delivery with:

Your order number
A clear photo of the damaged or defective item
A brief description of the issue

We will review your claim and offer a replacement or full refund at no cost to you.

📦 Lost or Undelivered Packages

If your tracking shows your package was delivered but you haven't received it, please:

Check with neighbors or building management
Contact your local post office or carrier
Reach out to us if the issue remains unresolved after 3 business days

💳 Refund Processing

Approved refunds are processed within 5–7 business days and returned to your original payment method. Processing times may vary depending on your bank or card provider.